Question 1

What can I expect from Accidentally Wes Anderson: The Exhibition?

Accepted Answer

An exhibition based on the Accidentally Wes Anderson team and community. The exhibition will comprise of over 200 incredible images, more than 10 different themed areas including beautiful nature, quirky hidden wonders, prestige vintage hotels and much more.

Question 2

Where is the experience located?

Accepted Answer

360 Bourke St Melbourne VIC 3000. On the corner of Bourke and Elizabeth St.

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

The experience takes place indoors.

Question 4

How long does the experience go for?

Accepted Answer

The exhibition goes for 40 - 70 minutes depending on your pace throughout each area.

Question 5

What happens if I arrive late?

Accepted Answer

If you happen to arrive late, your entry will be dependent on the capacity at that time. This may result in an undefined waiting period or no entry to the experience.

Question 6

What is the minimum age requirement?

Accepted Answer

All ages are welcome. Anyone under the age of 12 must be accompanied by an adult and accompanying adults will need their own tickets. Children below 3 years old do not need a paid ticket.

Question 7

What does the ticket include?

Accepted Answer

Child ticket includes entry to the corresponding session for children from 3 to 15 years old. Children under 3 years old do not need a ticket but must be accompanied at all times. Adult includes entry to the corresponding session for people over 16 years old.

Question 8

Is the experience wheelchair accessible? Is it recommended for people with mobility problems?

Accepted Answer

The exhibition takes place in an accessible location and all areas within are accessible by wheelchair. Entry is via a lift on Bourke St to the left of the escalators.

Question 9

Are wheelchairs available to rent?

Accepted Answer

Unfortunately, we do not have any available for rental at this exhibition.

Question 10

Is the experience accessible for people who are deaf or hard of hearing?

Accepted Answer

The exhibition is generally a very visual experience with plenty of signage throughout.

Question 11

Are service animals allowed?

Accepted Answer

Yes, service animals are welcome.

Question 12

Are companion cards accepted?

Accepted Answer

Yes, we accept one companion or carer card per paying ticket. Carers need to show their companion card + the ticket of the person they are accompanying and they will be let in by the on-site staff. Please contact us for any additional questions.

Question 13

Is there parking nearby?

Accepted Answer

Yes, there are a number of parking lots located nearby, with the closest being Bourke square Parking at 392 Bourke St, Melbourne VIC 3000. Please refer to their website for parking rates.

Question 14

Are there public transport options to get to the venue?

Accepted Answer

Yes, the venue is very well connected, just outside the Bourke St Mall tram stop. For the train, Flagstaff station is a 10 minutes walk (750m) away. .

Question 15

Are prams allowed inside the experience?

Accepted Answer

Yes, prams are allowed inside, however there will be a space at reception for pram parking too.

Question 16

Where can I get tickets?

Accepted Answer

On the Fever App, available on Google Play and Apple Store

On the Fever website

Question 17

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Tickets are non-refundable, except as required under Australian Consumer Law. For more information, you can refer to our T&Cs or reach out to our user support team here

Question 18

I can’t find my ticket, what can I do?

Accepted Answer

You can find your ticket in the Fever app, within the Tickets section. If you don't have it installed, you can download it from the Apple App Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us here.

Question 19

Can I transfer my tickets to another person?

Accepted Answer

Yes, you can transfer your tickets to anyone for free. It is as easy as clicking Transfer Tickets on your ticket on the Fever App. Please contact us for additional help. Make sure to include your ticket order number.

Question 20

Do I need to print my ticket?

Accepted Answer

No, your contactless tickets will be validated directly in the Fever App.

Question 21

Do you offer press passes?

Accepted Answer

Please contact for a press pass request with information about which event you are interested in attending.

Question 22

Can I host a private event?

Accepted Answer

For school visits and educational groups, book your tickets here. For private events or groups of 20+ people, please contact us here.

Question 23

Is photography allowed?

Accepted Answer

Yes photography is allowed and encouraged. For the comfort of all guests, please do not bring selfie sticks or tripods. Tag #accidentallywesanderson #awa

Question 24

Will there be lockers?

Accepted Answer

No, unfortunately there is no locker or cloak room on site.

Question 25

What are the payment methods for on-site purchases?

Accepted Answer

For any on-site purchases, we will be accepting card payments only. There will be no cash sales available on site.

Question 26

Is there air conditioning?

Accepted Answer

Yes, the site is temperature-controlled.

Question 27

What are prohibited items at the experience?

Accepted Answer

Weapons, drugs, dangerous objects, alcohol and outside food and beverages. Smoking and vaping is also prohibited inside.

Question 28

Will food and beverage be available on site for purchase?

Accepted Answer

There is no food and beverage available inside the experience for purchase, however we are located in the heart of Melbourne CBD with many options available around.

Question 29

Are there restrooms on site?

Accepted Answer

No, unfortunately there are no bathrooms on site; there are, however, public toilets across the road.

Question 30

Are there chairs available? Can I be seated during the experience/exhibition?

Accepted Answer

The experience is a walk through exhibition but there will be chairs in some rooms throughout.

Question 31

Will there be strobe lights or any other effects that are sensory sensitive?

Accepted Answer

There is no strobe lighting within the exhibition and the exhibition is set up much like a gallery, with focused track lighting. There is background music playing throughout the experience too.

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